This Accessibility Plan outlines our policies, strategies, and commitments to making our services, products, and facilities accessible to all individuals, including those with disabilities. It applies to all aspects of our operations, including our website, physical locations, and customer service practices.

We aim to comply with all applicable federal, state, and local accessibility laws and regulations, including the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

We will conduct regular audits of our digital platforms and physical locations to assess the current state of accessibility and identify areas for improvement.

Our strategic priorities for improving accessibility include:

• Enhancing the accessibility of our website and digital platforms.
• Providing training for our staff on accessibility standards and inclusive service practices.
• Ensuring our physical locations are accessible to individuals with various disabilities.
• Improving accessibility in our customer service practices.

Our Action Plan to achieve these priorities includes:

• Implementing technical improvements to our website and digital platforms based on WCAG 2.1 Level AA guidelines.
• Conducting accessibility training sessions for all employees.
• Reviewing and modifying our facilities and practices to ensure physical accessibility.
• Establishing feedback mechanisms to gather input from users about their accessibility experiences and making necessary adjustments.

We will monitor the implementation of our Accessibility Plan through regular reviews and audits. Progress reports will be generated annually and will be available upon request.

We welcome feedback on our accessibility efforts. Please contact us at [your contact information] with any comments or concerns.

This Accessibility Plan will be reviewed and updated annually to ensure ongoing improvement in our accessibility standards and practices.